Returns & Exchanges

We want you to love your Hello Edie pieces! If you’re not 100% happy, you can return eligible items within 30 days of delivery.

Eligible items

• Unworn jewelry in original condition with tags/packaging.
• Full-price items → refund to original payment.
• Sale items → exchange or store credit.

Not eligible

• Custom/personalized/engraved items.
• Final Sale items marked as such at checkout.

Craftsmanship warranty

We’ll repair or replace manufacturing issues reported within 90 days (e.g., broken clasp, loose setting). Normal wear, scratches, tarnish from lotions/perfumes/water, or lost pieces aren’t covered.

Resizing & repairs

One complimentary resize/repair within 30 days where applicable. After 30 days, a flat $10 service fee + shipping applies.

How to start a return

Through Customer Account

1. Sign in to your account.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store and specify refund, exchange, or store credit.
5. Click "Request return". 

Through Email

1. Email us at sales@helloedie.com to request a return.
2. If your order has more than one item, specify which items you wish to return.
3. List a return reason and add a note for the store and specify refund, exchange, or store credit.   

Refund timing

Once inspected, we process refunds within 5 business days to the original payment method. Shipping, gift wrap, and duties/taxes are non-refundable.

Gifts

Gift returns receive store credit.

International returns

International customers may return; buyer pays postage. Customs duties/taxes are non-refundable.

Holiday returns

Orders placed Nov 1–Dec 24 may be returned until Jan 15.

Questions? Reach us at sales@ediejewels.com with your order number.