Returns & Exchanges
We want you to love your Hello Edie pieces! If you’re not 100% happy, you can return eligible items within 30 days of delivery.
Eligible items
- Unworn jewelry in original condition with tags/packaging.
- Full-price items → refund to original payment.
- Sale items → exchange or store credit.
Not eligible
- Custom/personalized/engraved items.
- Final Sale items marked as such at checkout.
Craftsmanship warranty
We’ll repair or replace manufacturing issues reported within 90 days (e.g., broken clasp, loose setting). Normal wear, scratches, tarnish from lotions/perfumes/water, or lost pieces aren’t covered.
Resizing & repairs
One complimentary resize/repair within 30 days where applicable. After 30 days, a flat $10 service fee + shipping applies.
How to start a return
- Email us at sales@helloedie.com to request a return.
- Specify refund, exchange, or store credit.
- Use our prepaid label. A return shipping fee will be deducted from refunded amounts (free for exchanges, gifts for store credit, and defect claims).
Refund timing
Once inspected, we process refunds within 5 business days to the original payment method. Shipping, gift wrap, and duties/taxes are non-refundable.
Gifts
Gift returns receive store credit.
International returns
International customers may return; buyer pays postage. Customs duties/taxes are non-refundable.
Holiday returns
Orders placed Nov 1–Dec 24 may be returned until Jan 15.
Questions? Reach us at sales@ediejewels.com with your order number.